Contact Us

Got a question about one of our reviews, spotted something that needs updating, or just want to flag a Canadian casino we should be looking at? This page tells you how to reach the lith.finance team and what to expect when you do.

How to reach us

The quickest way to contact us is by email at [email protected]. Whether you're asking about how a specific casino's payout speed compares, pointing out an outdated bonus term, or asking why a brand is or isn't on our list, send it through and a member of the team will get back to you. We aim to reply within a couple of business days, though enquiries involving detailed fact-checking on a review may take a little longer.

When you write in, it helps to include:

• The name of the casino or page you're referring to
• Whether your query relates to a bonus offer, a withdrawal time, a licensing question, or something else
• Any screenshots or details if you're reporting an error on the site

What we can and can't help with

We're an independent comparison site, not a casino operator, so there are some limits to what we can do from here:

• We can answer questions about how we researched and rated the casinos listed on lith.finance, correct factual errors in our content, and pass on feedback about a brand's real-world payout speed or customer experience.
• We can't access your casino account, process a withdrawal on your behalf, resolve a dispute with an operator, or issue refunds — those requests need to go directly to the casino's own support team, since we don't hold customer funds or account data at any point.

If your query is about gambling behaviour, spending limits, or where to find support tools, our Responsible Gambling page is a better starting point than an email to us. And if you want to know more about how this site is run and who's behind the reviews, that's covered on our About Us page.

Reporting a payout issue

Because this site focuses on the highest payout online casinos available to Canadian players, we regularly hear from readers about how quickly (or slowly) a withdrawal actually landed. This kind of feedback is genuinely useful to us — it feeds directly into how we assess and re-rank casinos over time. If you've had a payout experience, fast or slow, with any brand featured on lith.finance, we'd like to hear the details: the casino name, the payment method used, and roughly how long it took from request to funds landing.

We should be upfront that Best Casinos Canada may earn a commission when readers sign up through links on this site. This never affects how casinos are rated or ranked — our editorial ratings are based on our own research criteria, not on commercial arrangements, and reader feedback like yours plays a real part in keeping that research current.

Before you write in, check the basics

A fair number of enquiries we get are answered on the site already. Before emailing, it's worth checking:

• Our Terms and Conditions page if your question relates to how we use or present content on this site
• The individual casino review for the offer's wagering requirements, minimum deposit, or country restrictions
• The comparison table on our homepage if you're weighing up two or more casinos on payout speed or bonus size

If the answer isn't there, that's exactly what this contact page is for — send us a message and we'll do what we can to help.